Privacy Policy for 445bd

1 Introduction

445bd ("we", "us", "our") operates the online betting and gaming platform accessible at 445bd.io (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, visitors, and prospective users based primarily in Bangladesh.

This Privacy Policy ("Policy") sets out what personal data we collect from you, why we collect it, how we use and store it, and what your rights are in relation to that data. It applies to all data processing activities carried out by 445bd in connection with the Platform, including our website, mobile-optimised site, customer support channels, and any promotional communications we send to you.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By accessing or using the Platform, you confirm that you have read and understood this Policy and that you consent to the data practices it describes. If you do not agree with any part of this Policy, you must not use the Platform.

2 Data We Collect

445bd collects personal data from you through several channels, including directly from you during registration and account use, automatically through your interactions with the Platform, and from trusted third-party sources as part of our identity and payment verification processes.

2.1 — Data You Provide Directly

• Registration Data: Full legal name, date of birth, residential address (including city and district — e.g., Dhaka, Chittagong, Sylhet), email address, and mobile phone number.
• Identity Verification Data: Government-issued photo identification (National ID card, passport), proof of address documents, and selfie photographs where required for Know Your Customer (KYC) compliance.
• Payment Data: bKash account number, Nagad account number, Rocket account number, Upay account number, USDT wallet address (TRC-20), or bank account details for withdrawal processing. We do not store full payment card numbers on our servers.
• Support Communications: The content of any messages, emails, or live chat transcripts you exchange with our support team.
• Responsible Gaming Preferences: Any deposit limits, session limits, cooling-off requests, or self-exclusion instructions you submit through your account dashboard.

2.2 — Data Collected Automatically

• Device & Browser Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages viewed, games played, bet history, session duration, click patterns, and navigation paths within the Platform.
• Transaction Data: Records of all deposits, withdrawals, bets placed, game outcomes, and bonus activity associated with your account.
• Cookies and Similar Technologies: Session cookies, persistent cookies, and local storage data as described in Section 6 of this Policy.

2.3 — Data from Third Parties

• Identity Verification Providers: Results of KYC checks, sanctions screening, and politically exposed person (PEP) checks from third-party compliance service providers.
• Fraud Prevention Services: Risk scores and fraud indicators from third-party fraud detection systems.
• Payment Processors: Transaction status confirmations and payment reference numbers from bKash, Nagad, Rocket, Upay, and other payment networks.

3 How We Use Your Data

445bd uses the personal data it collects for the following specific purposes:

445bd will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a valid legal basis for doing so.

4 Legal Basis for Processing

445bd processes your personal data on the following legal bases, which apply depending on the specific processing activity:

• Contractual Necessity: Processing your registration data, payment information, and account activity data is necessary for us to fulfil our contractual obligations to you under the Terms & Conditions. Without this data, we cannot provide the Platform's services.
• Legitimate Interests: We process device data, usage data, and fraud-prevention data based on our legitimate interest in maintaining the security and integrity of the Platform and in protecting our business and players from fraud, collusion, and other harmful activity.
• Legal Obligation: We process identity verification data, transaction records, and AML screening data as required by applicable anti-money-laundering regulations and financial crime prevention obligations.
• Consent: We send promotional communications to you only where you have explicitly opted in to receiving them. You may withdraw your consent at any time by updating your preferences in your account dashboard or by contacting support.

5 Data Sharing & Third Parties

445bd does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances, and only to the minimum extent necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, and USDT (TRC-20) network operators receive only the payment data necessary to process your deposit or withdrawal transaction.
• Identity Verification Providers: Third-party KYC and AML compliance service providers receive identity documents and personal details solely for the purpose of verifying your identity and screening against sanctions and PEP lists.
• Game Studios and Content Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a player identifier and session token necessary to initialise game sessions. They do not receive your full name, contact details, or financial data.
• IT Infrastructure Providers: Cloud hosting and content delivery network (CDN) providers who process data on our behalf under strict data processing agreements.
• Fraud Prevention Services: Third-party fraud detection platforms that analyse transaction and device data to identify and prevent fraudulent activity.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts if we are legally required to do so or if we reasonably believe disclosure is necessary to prevent harm or illegal activity.

All third-party service providers are contractually required to process your personal data only for the purposes we specify, to maintain adequate security measures, and to delete or return your data when the service relationship ends.

6 Cookies & Tracking Technologies

445bd uses cookies and similar tracking technologies to improve the functionality, security, and user experience of the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow us to recognise your device on return visits, maintain your session, and remember your preferences.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without significantly impairing your use of the Platform.
• Functional Cookies: Used to remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — for example, which games are most popular and which pages are visited most frequently. This data is used solely to improve the Platform's design and performance.
• Security Cookies: Used to detect and prevent fraudulent account activity, including identifying unusual login patterns and bot activity.

445bd does not use advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.

7 Data Retention

445bd retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• Customer Support Records: Retained for 2 years from the date of the support interaction, or longer if the interaction relates to an ongoing dispute or legal matter.
• Marketing Preferences: Retained for as long as you have an active account. If you opt out of all marketing, your opt-out preference is retained indefinitely to prevent future accidental contact.
• Technical Logs (IP address, device data): Retained for up to 12 months for fraud prevention and security purposes, unless a longer retention period is required by a specific investigation.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8 Data Security

445bd takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive data fields including identity documents and payment account references.
• Strict role-based access controls, ensuring that only authorised staff can access personal data, limited to what is necessary for their job function.
• Regular penetration testing and security audits conducted by independent third-party security professionals.
• Two-factor authentication (2FA) options available to players for account login security.
• Real-time fraud monitoring and anomaly detection systems operating 24/7.

While 445bd takes every reasonable precaution, no data transmission over the internet or electronic storage system is completely secure. We cannot provide an absolute guarantee against all possible security threats. In the event of a data breach that affects your rights and freedoms, we will notify you as promptly as reasonably possible.

9 Your Rights

As a user of the 445bd Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You can update many details directly from your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we are required to retain certain data (e.g., transaction records) for regulatory purposes even after account closure.
• Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for fraud detection. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Children's Privacy

The 445bd Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes mandatory date-of-birth verification, and accounts where the holder's age cannot be satisfactorily confirmed will be suspended pending verification.

If you are a parent or guardian and believe that a minor has registered an account with 445bd or submitted personal data to us, please contact us immediately at [email protected]. Upon verification of your report, we will promptly delete the minor's data and close the account. 445bd takes its obligations under child protection frameworks seriously and will cooperate fully with any investigation into underage use of the Platform.

11 Third-Party Links

The 445bd Platform does not contain links to third-party websites for commercial or advertising purposes. Where references to third-party services are made (for example, payment providers such as bKash, Nagad, or Rocket), these references are informational only. Your interactions with those payment providers are governed by their own privacy policies and terms of service, which are independent of this Policy.

445bd is not responsible for the privacy practices, data security standards, or content of any third-party services you access independently as part of your interaction with our Platform. We encourage you to review the privacy policy of any third-party service before sharing personal data with it.

12 Updates to This Policy

445bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform features, or our data processing practices. The most current version of this Policy will always be accessible at 445bd.io/privacy-policy.

When we make material changes to this Policy — for example, changes that affect how we use your personal data or your rights in relation to that data — we will notify you by email to the address registered on your account and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

We recommend reviewing this Policy periodically, even when no formal notification has been sent, as minor clarifications or administrative updates may be made without advance notice. The effective date displayed at the top of this page will always reflect the date of the most recent revision.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 445bd handles your personal data, please contact our support team using the details below. All privacy-related correspondence must be submitted in English to ensure prompt and accurate handling.

• Support Email: [email protected] — we aim to respond to all privacy requests within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 24 hours at all other times.
• Live Chat: Available 24/7 via your account dashboard. For privacy requests, please state clearly that your query relates to a data protection matter so it can be routed to the appropriate team.
• Data Deletion Requests: Submit your request via email to [email protected] with the subject line "Data Deletion Request" and include your registered username and the email address associated with your account. We will acknowledge your request within 2 business days and complete the deletion within 30 days, subject to applicable legal retention obligations.

Please note that all contact details are provided as plain text only. Email addresses shown on this page are not clickable links. Please copy the address manually into your email client to contact us.